Eager with the requisite capacity to deliver, we meticulously listen to our client to develop a good knowledge of his problem(s) by adopting a painstaking client-engaging process. This involves the following:

STEP 1: CLIENT ENGAGEMENT

• Warm Reception/Welcome: Our Clients, prospective and existing are given amiable reception that instills the required mood for a friendly discussion. This removes every formal atmosphere that can inhibit a client’s ability to articulate, open up, or fuse with our team. This is a precursor to hearing detailed narration from the client.
• Keen Listening Audience: We create a conducive environment for mutual interaction with our new and existing clients, providing the necessary relaxation that enhances articulated discussions. He is given unlimited time to educate our team on his challenges in any way he deems possible to give us clarity and perfect understanding. He can use objects, documents, and anything at his disposal to convey his message to us. Detailed notes are taken by our team and areas that require further explanation are highlighted.
• Deep Understanding of Client’s Business Operations: Effort is made by our team to gain a thorough understanding of Client’s business operations. This we find most important to enable us to understand the correlation between his perceived problems and the business operations. With this knowledge, other underlying issues yet to manifest will be identified by our team while the key problems will be adequately understood.
• Questioning: We ask our Client questions in line with his narration with a keen focus on notes made during his explanation. Questions beyond his account may also be directed at him to understand the involvement of external factors in the problem being analyzed. 

STEP 2: MODELLING PROTOTYPE OF SOLUTION

• With the identified factors/variables, detailed analysis is carried out on the Client’s operations to clearly understand the interplay of the identified factors. The variation of these factors either in size, quantity, timing, or by any measure permissible in the subject business system is carried out, and the output or system performance is monitored. Through this process, weird system behavior will be identified and the factor or variation responsible is noted. This is done for as many factors that make up the business flow process. The factors and specific variations for optimal system performance are noted and adopted in developing the preliminary model of a solution.
• An existing solution with features capable of addressing the issues presented by our client is explored. After matching the functionality and specifications of the shelf model, the solution may be applied and tested for effectiveness and efficiency. If the outcome is satisfactory, it will be recommended for our client. Otherwise, we proceed with developing a bespoke model for the unique challenge narrated by the client.
• Where the shelf model proves ineffective, preliminary modeling of a bespoke solution commences. All variables and their interplay are used to model a preliminary solution. This is further and continuously subjected to numerous tests for effectiveness, efficiency, resilience, and flexibility. Satisfactory output against a benchmark determines its adoption as the final solution.

The above procedure is strictly adhered to, yielding solutions that improve the Client’s returns on investment. Worthy of note is that the aforementioned procedure can be replicated with our virtual Clients through the various channels of online communication: zoom, YouTube, email, and other social media platforms that can aid our detailed understanding of our Client’s needs. 

Feel free to reach out to us.